Pre-Installation Site Survey

Visit your customer to ensure you're prepared for installation and launch day

Objective

Make the installation and onboarding of a Micromart Smart Store as simple as possible

1. Best Location: Identify the location of the cabinet with the client
2. Power & Internet: Ensure sufficient electrical infrastructure and internet connectivity 
3. Equipment & Food Delivery: Understand the delivery requirements for equipment & food deliveries 
4. Communications: Identify the best location for physical and digital collateral 

🧰 Tools Required for Site Visit

1. Measuring tape
2. Smart Phone: (a) working camera (b) data plan on major carriers (AT&T, T-Mobile or Verizon), (c) ability to connect to WiFi
3. Notebook + pen
   

📶 Network Connectivity (Mobile Data and WiFi)

• Perform a speed test on your cellular phone (Verizon, AT&T or T-Mobile). 
• If the location provides WiFi, perform a speed test on WiFi
• Share screenshots of test results with support@micromart.com for review

Learn more

• How to perform an internet speed test
• WiFi / LAN Requirements

📍 Smart Store Placement

Work with the client to identify the best location for the cabinet(s). From our experience, this means: 

• High-foot traffic areas or where people naturally go during their day-to-day. The space should be bright, inviting and safe for customers. 
• The back of the cabinet backs against a full-height wall (no cables etc, exposed)
• At least one side of the cabinet is visible to passersby (best to include graphics of food, logo, etc.)
• Examine walls, ceiling, and floor for cracks/leaks/damage/pests
• Confirm the name of the location where the Smart Store will be installed (eg the “2nd-floor break room”)
• Avoid unit installation in areas with open flames (kitchens, repair garages or the like) or in the vicinity of open flames or high surface temperatures.
• Avoid unit installation in confined spaces. Well-ventilated areas are preferred. Keep clear all ventilation opens of obstructions.
• Space in front of the cabinet (30 in)
  • The door swings all the way open (handle on left, hinge on right)
  • Ensure no obstruction of the door (eg hanging lamps)
  • Sufficient clearance in the hallway

🚚 Equipment Delivery

• Loading dock or street level (do we need a straight truck or lift gate)
  • If Loading Dock: find out if there are timing restrictions, sign-in protocols, or reservations required
  • If Street Level: where does the lift-gate truck park? Are there any parking/access restrictions?
• Building certifications, clearances, and insurance requirements (Worker’s Compensation / Certificate of Insurance required?)
• Building entry protocol (Concierge? Badge entry? Buzzer?)
• Route from truck location to smart store location (take photos/videos along this path)

• Accessibility and obstacles during equipment delivery
  • Elevator Access/Reservation: If elevators are necessary for the move, does this need to be scheduled and put in "service mode"? Measure the elevator doors and ensure weight limitations are not exceeded. 

• • Are there any curbs, stairs, ramps?
  • Low ceilings/doorways? (<7ft, take measurements)
  • Narrow doors? (<32”, take measurements)
  • Client Point-of-Contact Info for Equipment Delivery (name, role, email, phone)
  • Installation timing preference - typically clients don't want installations during heavy foot traffic periods (e.g. 8-10AM / 4-7PM in an apartment building, or 11-1PM in an office building) 

📦 Food/Product Deliveries 

• Where to park during deliveries?
  • If Street Level: courier parking? Visitor parking? Paid? 
  • If Loading Dock: timings, sign-in protocol, time limits
• Building access protocol (Concierge? Badge entry? Buzzer?)
• Client Point-of-Contact Info for Delivery (name, role, email, phone)
• Building timings (what hours can delivery drivers access the smart store)

• Route from van location to smart store location (take photos/videos along this path)

• Accessibility and obstacles during food delivery
  • Elevators? (take measurements, weight restrictions, badge required or public?)
  • Are there any curbs, stairs, ramps?

• • Low ceilings/doorways? (<7ft, take measurements)
  • Narrow doors? (<32”, take measurements)

🔌 Power

See: Cabinet Technical Specifications

• Are there 2 available 120V plugs? Each cabinet requires 2 plugs
  • Ensure no other devices/appliances are plugged into these circuits.
  • 15A dedicated circuit is recommended

• Is backup/generator power for the smart store available? (Y/N)
• Power cables are 9ft long. Ensure that the cabinet can be placed in a manner where power is accessible without an extension cable and that the power cables can be covered (to prevent accidental unplugging